Sometimes we see emails that should have been managed from a defined email account, but we see that by mistake they have been sent from another wrong one.
It is likely that when managing a ticket from the generic ingedrive.support account, since the ticket has been generated automatically when the sender contacted this email account, despite the fact that we expect to respond automatically with this account, the system We predefine another email account as predefined.
For this reason, it is very important to check the "To", "CC" and "From" fields before sending the emails from the platform, so that we avoid problems derived from this phenomenon:
